Are you an age-old Xtra email user, and have you suddenly discovered that you are not getting email from your Xtra email account. This is most probably because Yahoo!Xtra appear to have recently changed their login authentication requirements to now require a full email address. The majority of users will have been using their full email address for years anyway, but for users who have had Xtra mail accounts for 10-12 years or more this is a change in protocol. If for instance your Xtra ID has always been joe.bloggs, you now need to use joe.bloggs@xtra.co.nz as your username.