Are you an Yahoo!Xtra email user and have you noticed that some of your email has not been getting through?
We have recently noticed an increase in clients claiming that they have not received emails that they were expecting. Analysis of our Server mail logs showed that the email was being successfully delivered to the Xtra Mail Servers – so what was happening to the email?
The answer it turns out is that Yahoo!Xtra appear to have overzealous spam filters enabled on their servers. We say overzealous, because while it is a great idea to have a spam filter, what you don’t need is false positives – that is genuine email being flagged as spam and not delivered to your inbox.
If you do not have any other spam filter in place then we suggest you check the Yahoo!Xtra Spam and Trash folders regularly for incorrectly blocked email. If you do have your own spam filter, we suggest turning off the Yahoo!Xtra mail filter altogether.
To do this, log in to your webmail account at
Select Options from the top left of the screen and then mail options.
Select Spam from the menu on the left and check off the checkbox for “Automatically send suspected spam to my Spam folder”
Click Save Changes at the top left of this screen